Frequently Asked Questions
Everything you need to know about your Ferro & Company timepiece.
Where are Ferro & Company watches designed and shipped from?
All our timepieces are designed with meticulous attention to detail in Vancouver, Canada, and are shipped directly from our headquarters to customers worldwide.
What kind of movements do you use in your watches?
We utilize high-quality movements sourced from reputable manufacturers, including Swiss-made ETA or Sellita movements and precision Japanese Miyota or Seiko movements, depending on the specific collection.
Do you offer international shipping?
Yes, we ship to most countries globally. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return policy?
We offer a 14-day return policy for unworn and unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.
Do Ferro & Company watches come with a warranty?
Every Ferro & Company watch is backed by a 2-year limited warranty against manufacturing defects from the date of purchase. This covers the movement, hands, and dial.
How should I care for my leather strap?
To preserve the life of your leather strap, avoid prolonged exposure to water, oils, and direct sunlight. Use a damp cloth for light cleaning and allow it to air dry naturally.